Terms & Conditions

Returns, Exchanges & Cancellations 

Non-personalized ready made products 
∙ Cancellations are accepted prior to orders being dispatched
∙ Returns are accepted for unused items in its original packaging within 1 month of 
delivery. We are not responsible for return shipping costs. 

Personalized and custom products 
∙ Cancellations, returns, and exchanges are not accepted unless the package arrives damaged or defective. 

For incorrect information provided by the customer, any reprinting or re-manufacturing cost will be covered by the 

Order Processing & Shipping

∙ Order processing times vary across products and are stated in the product description on each listing. We do our very best to honor them and will notify you promptly if items are out of stock. Larger orders might take an additional 1-3 working days to process. 
∙ Shipping transit times displayed at check-out are in additional to the order processing time stated on the listings. 
∙ We are not responsible for shipping delays caused by the postal services, weather, custom inspection, or any reasons that we have no control of. We strongly suggest to allow extra time for shipping when possible.
∙ If the package is unclaimed or returned due to an incorrect address supplied by the customer or any other reason that is not our mistake, the customer is responsible for the full shipping cost to re-ship the items. 

Taxes & Duties

All orders are dispatched in Hong Kong. It is the customer's responsibility to contact your local postal service or customs to understand the custom clearance procedures and fees (import tax, customs duty and clearance fees), especially for countries within the EU. We are not responsible for any related fees and are unable to provide details as it varies across countries. 


Prices on our website are subject to change without notice. In the rare event that our listed prices are incorrect, we retain the right to cancel and refund the order placed. 


Your personal information that you provide will only be used to communicate with you and to fulfill your order. We will not sell nor trade your information to any third party.


All artwork, designs and images on this website are the sole property of Olive Paperie Co. unless indicated otherwise. Under no circumstances may any of the mentioned work be copied, reproduced, used for derivative works or any other purpose, including the reselling of any of our services or products without prior consent from us. We retain the right to post photos or videos of wedding goods and other stationery items you purchased on our website and social media.