Terms & Conditions

Returns, Exchanges & Cancellations

Non-personalized ready made聽products聽
鈭 Cancellations are accepted聽prior to orders聽being dispatched.
鈭 Returns are accepted for unused items in its original packaging within 1 month of聽
delivery. Buyers are聽responsible for shipping costs.聽

Personalized聽and custom聽products聽
鈭 Cancellations, returns, and exchanges are not accepted unless the package聽arrives damaged or defective.聽

For incorrect聽information supplied聽by the buyer,聽any reprinting cost or聽production cost will be covered by聽
the buyer.聽

Order Processing & Shipping

鈭 Order processing times vary across products and are stated in the product description on each listing.聽We do our very best to honor them and聽will notify you聽promptly if items are out of stock.
鈭 Larger聽orders might take an additional 1-3 working days to process.聽
鈭 Shipping transit times displayed at check-out are in addition to the order processing time stated on the listings.聽
鈭 We聽are not responsible for shipping delays caused by the postal services, weather, custom inspection, or any reasons that we have no control of.聽We strongly suggest to allow extra time for shipping when possible.
鈭 If a package is unclaimed or returned due to an聽incorrect address supplied by the buyer聽or any other reason that is not our mistake or within our control, the buyer聽is responsible for the cost to re-ship the items.聽

Taxes & Duties

All orders are dispatched in Hong Kong. It is the buyer's responsibility to contact your local postal service or customs to understand the custom clearance procedures and fees (import tax, customs duty and clearance fees), especially for countries within the EU. We DO NOT collect import taxes and are not responsible for any related fees and are unable to provide details as it varies across countries.聽


Prices on our website are聽subject to change without notice. In the rare event that our listed prices are incorrect, we retain the right to cancel and refund the order placed.聽


Your personal information that you provide will only be used to communicate with you and to fulfill your order. We will not sell nor trade your information to any third party.


All artwork, designs and images on this website are the sole property of Olive聽Paperie Co.聽unless聽indicated聽otherwise. Under no circumstances may any of the mentioned work be聽copied, reproduced, used for derivative works or any other purpose, including聽the reselling of any of our聽services, products and creations reproduced from them without prior consent from us. We retain the right to use and post photos and videos on our聽website and social media of items purchased from any of our sales channels.聽