Terms & Conditions
Returns, Exchanges & Cancellations
Non-personalized ready made products
∙ Cancellations are accepted prior to orders being dispatched
∙ Returns are accepted for unused items in its original packaging within 1 month of delivery. We are not responsible for return shipping costs.
Personalized and custom products
∙ Cancellations, returns, and exchanges are not accepted unless the package arrives damaged or defective.
For incorrect information provided by the customer, any reprinting or re-manufacturing cost will be covered by the customer.
Order Processing & Shipping∙ Order processing times vary across products and are stated in the product description on each listing. We do our very best to honor them and will notify you promptly if items are out of stock. Larger orders might take an additional 1-3 working days to process.
∙ Shipping transit times displayed at check-out are in additional to the order processing time stated on the listings.
∙ We are not responsible for shipping delays caused by the postal services, weather, custom inspection, or any reasons that we have no control of. We strongly suggest to allow extra time for shipping when possible.
∙ If the package is unclaimed or returned due to an incorrect address supplied by the customer or any other reason that is not our mistake, the customer is responsible for the full shipping cost to re-ship the items.