Frequently Asked Questions

What is the processing time for my order? 

Orders from our Semi-custom Collections take between 4 to 6 weeks depending on the size of your order, printing method, and embellishments chosen. This timeline assumes all needed content is provided upon order confirmation. We strongly recommend you begin the order process as early as possible to allow sufficient time to process the order and for shipping. 

Vow Books
Vow book orders are generally shipped within 1-3 working days.

Wax Seals
Wax seal orders (except personalized wax seals) are generally shipped within 3-5 working days.

Personalized Wax Stamps & Seal Stickers
Personalized wax stamp orders are generally shipped within 5-8 working days.

Personalized wax seal sticker orders are shipped within 7-10 working days. 

Place Cards
Place card and name tag orders are generally shipped within 5-7 working days.

Do you ship internationally?

Yes! We ship internationally and are able to accommodate different languages for our invitation orders. Please contact us for details. 

Can my order be rushed?

Yes, we accept requests for rushed orders. Please contact us and provide us with your desired items and receive date. We try our best to accommodate and will let you know if it is possible to meet your required date. An additional fee might apply.

Do you offer samples for wedding invitations? 

Yes, you can purchase our sampler kit here. If you're happy with the sampler kit and decide to place an order for invitations, the sampler kit price will be deducted from your invitation order total. 
For more information on our semi-custom invitations, please refer to our Collection Guide.

Do you offer discount on bulk orders? 

Yes. We accept bulk orders from brands and wedding vendors who might use our products as gifts to their clients, for events, or as brand stationery. Please contact us and let us know the item(s) you're interested in, desired quantity and your location and we will get back to you with pricing details. 

Quantities to qualify as bulk orders:
Vow books - 20 sets+
Wax stamps - 20 units+
Wax sticks - 60 sticks+
Wax seals - 1000 pcs+