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Terms & Conditions
CancellationsÂ
â We accept cancellations for non-personalized items within 1 hour of purchase, provided the order has not yet been dispatched.
â Please note that personalized or customized items are not eligible for cancellation once the order is placed.
Returns
We accept returns on unused items in their original packaging within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Please note:
Buyers are responsible for all shipping costs associated with the return. This includes:
â The original shipping cost to the buyer (which will be deducted from the refund, even if it was offered as "free shipping")
â The return shipping cost back to us
We recommend using a trackable shipping method when returning items, as we cannot issue refunds for items lost in transit.
Order Processing & Shipping
â Order processing times vary across products and are stated in the product description on each listing. We do our very best to honor them and will notify you promptly if items are out of stock.â Shipping transit times displayed at check-out are in addition to the order processing time stated on the listings.Â
â We are not responsible for shipping delays caused by the postal services, weather, custom inspection, or any reasons that we have no control of. We strongly suggest to allow extra time for shipping when possible.
â If a package is unclaimed or returned due to an incorrect address supplied by the buyer or any other reason that is not our mistake or within our control, the buyer is responsible for the cost to re-ship the items.Â